At [Your Website Name] , we want you to be completely satisfied with your purchase. Please read this Refund Policy carefully. By making a purchase on our website, you agree to the terms outlined below.
1. Digital Products / Software / Subscriptions
Since our products (such as digital downloads, online courses, software licenses, or subscription memberships) are delivered electronically and cannot be returned physically, our refund policy is as follows:
- Trial Period: If a free trial is offered, we encourage you to use it fully before committing to a paid plan.
- Money-Back Guarantee: We offer a full refund within [e.g., 7 / 14 / 30] days of the original purchase date, provided you have not consumed more than [e.g., 20%] of the product content (for courses) or submitted excessive API requests (for software).
- Partial Refunds: If you cancel a subscription mid-cycle, you will retain access until the end of the current billing period, but no partial monthly refunds will be issued.
2. Physical Goods (if applicable)
For physical products shipped to you:
- You may return unused, undamaged, and unopened items within [e.g., 30] days of delivery for a full refund, excluding original shipping costs.
- Customers are responsible for return shipping fees unless the item arrived defective or damaged.
- Refunds will be processed within [e.g., 5–10 business days] after we receive and inspect the returned item.
3. Services (Consulting, Design, etc.)
For services such as consulting, coaching calls, or custom design work:
- Deposits are non-refundable once work has commenced.
- If you cancel a scheduled session less than [e.g., 24 hours] in advance, no refund will be issued for that session.
- For project-based services, refunds are calculated based on the percentage of work already completed at the time of cancellation.
4. Exceptions / Non-Refundable Items
We do not offer refunds for:
- Products clearly marked as "Final Sale" or "Non-Refundable."
- Gift cards or store credits (unless required by law).
- Purchases made by violating our Terms of Service (e.g., account sharing, abuse of trial systems).
- Price differences due to subsequent sales or promotions.
5. How to Request a Refund
To request a refund, please contact our support team at:
📧 [Insert Support Email Address]
✏️ Subject line: "Refund Request – [Your Order Number]"
Please include the following in your email:
- Your full name and email address used for the purchase.
- Order number (found in your confirmation email).
- Product/service purchased.
- Reason for the refund request (optional, but helps us improve).
We aim to respond within [e.g., 1–2 business days] .
6. Failed or Duplicate Charges
If you were accidentally charged more than once for the same transaction, or if a payment failed but your bank deducted funds, please contact us immediately. We will verify the issue with our payment processor and issue a full correction within [e.g., 7 business days] .
7. Changes to This Policy
We reserve the right to modify this Refund Policy at any time. Changes will take effect immediately upon posting on this page. Your continued use of our website after changes are posted constitutes your acceptance of the updated policy.
8. Contact Us
If you have any questions about our Refund Policy, please contact us:
- Email: [Support Email]
- Contact Form: [Link to your contact page]